Guarantee & FAQ
Everything you need to know before you start
Turnaround times, included revisions, how the brief works, and our money-back guarantee.
Garantía
If the first batch doesn't convince you, we refund that month's payment
You have 7 days from delivery of your first batch to request a full refund of that payment. Just message us and we'll handle it, no other conditions.
- No lock-in
- Revisions included
- 7-day refund
Dudas
Lo que preguntan antes de contratar
Turnaround
72 hours from when we receive your brief, for every plan except Scale, which delivers in 48 hours.
Message us before signing up: if we have production capacity, we can speed up delivery depending on the plan.
Revisions
1 round on Starter, 2 on Growth, 3 on Scale.
We'll flag it before applying it and let you know if it involves extra cost or a new production run.
The brief
Once you sign up you get a step-by-step form: your details, the product, the sales angle, and your references or assets. Takes about 10 minutes.
Yes, and we recommend it: the clearer the reference, the fewer revision rounds you'll need.
Billing & cancellation
Billing is monthly and automatic through Shopify. You can view and manage your subscription from your account.
Yes, no lock-in. Cancel from your account before your next billing date.
Guarantee
Message us within 7 days of your first batch being delivered and we'll process the refund for that payment.